Service Cloud

Our Service Cloud experts at Inforge are dedicated to transforming your customer service, success, and IT operations with Salesforce’s industry-leading platform. We strike swiftly, delivering impactful solutions that elevate your service experience from start to finish.

Salesforce Service Cloud is a top-tier customer service platform known for its versatility and effectiveness. With our seasoned team guiding you from initial discovery through go-live, we’ll craft a tailored success plan to drive performance across all critical metrics, ensuring your customer service strategy excels.

At Inforge, we work closely with you to define KPIs, implement a robust post go-live strategy, and integrate change management into every step for seamless success. With our approach, you can expect impressive results like

22% average reduction in support costs
26% average increase in customer retention
28% average boost in agent productivity
31% faster case resolution
35% higher customer satisfaction scores